Frequently asked questions for doing your banking from home or anywhere!
Member Alert: there has been a rise in criminal activity where e-transfer notifications by email are being intercepted. To prevent this, never send the answer to your security question by email. Instead, share it by a phone conversation or in a text message. Learn more ways to bank safely.
Transfer money using Interac e-Transfers, wire transfers and our international transfer service through Agility Forex.
Scroll down for more information!
With Interac e-Transfers, you can send money to your friends and family through email or text message. Anyone with account at a Canadian financial institution can receive the money you send and there's no need to exchange bank account information.
Are Interac e-Transfers secure?
What information do I need to make an Interac e-Transfer?
Why do I need to update the answer to my security question?
How do I prevent e-transfer notifications from being intercepted?
Questions about sending, receiving and cancelling an e-transfer
Can I send an e-Transfer to someone outside of Canada?
How do I send an Interac e-Transfer?
What is the cost of sending an Interac e-Transfer?
What are my Interac e-Transfer limits?
How do I cancel an Interac e-Transfer?
How do I receive an Interac e-Transfer?
How long will it take to receive money by email or text message?
Can a recipient receive an Interac e-Transfer without access to online banking?
Questions about Request Money
How much can I request using the Interac feature, Request Money?
Can I send a request for money to multiple people in one request?
What is the cost of using the Request Money feature?
How long before a request for money expires?
Can I block people from requesting money from me?
Is there a time limit to fulfill a Request Money order?
Questions about Autodeposit
What is Autodeposit?
How do I set up Autodeposit?
How do I cancel an Interac e-Transfer with Autodeposit?
I did not receive the Autodeposit registration verification email. What do I do?
Why do I still have to answer the security question after registering for the Autodeposit feature?
How can I change the email address or deactivate my Autodeposit registration?
Why am I getting an email from Interac to keep my Autodeposit registration active?
What happens if someone transfers money to me using Autodeposit after I’ve closed my account?
What is a wire transfer?
Can I set up a wire transfer to be sent at a later date?
What is an international transfer?
What is the maximum amount I can transfer?
How many international transfers can I make each day?
Will I pay a fee to send an international transfer?
Are international transfers secure?
Can I make an international transfer from my business account?
How do I send an international transfer?
What currencies are available?
Can I transfer funds from my G&F US dollar account?
Use Deposit Anywhere to deposit cheques from the comfort of your home.
Deposit Anywhere is a free service in G&F’s mobile banking app that enables you to deposit a cheque by taking a photo and submitting it to G&F.
Deposit Anywhere is also referred to as "remote deposit". Whether you’re at coffee with friends, at work, or up late doing your banking, any time is the right time to deposit your cheques.
How do I get Deposit Anywhere?
How do I use Deposit Anywhere?
What kind of cheques can I deposit?
What happens if I enter the wrong amount by mistake?
What should I do with my paper cheques after I've used Deposit Anywhere?
Can I use the funds straight away?
Is depositing cheques with a phone safe?
We know you lead a busy life. G&F's mobile banking app makes it easy for you to handle your day-to-day banking on the go.
Download your free app and get started today!
What if my phone is misplaced, lost or stolen?
Telephone banking offers you a safe and convenient way to handle your banking needs.
Call us anytime—that's 7 days a week, 24 hours a day—with any touch-tone phone and we'll complete your transaction.
Please have your account number, branch number and 5-digit security code ready before calling.
Use text message banking to monitor your account balance and transactions.
As a FREE service for all members of G&F Financial Group*, you can receive real-time information about your account anytime, anywhere, through your mobile phone**.
Security features include the ability to control which account(s) gets displayed as well as a disable feature if your phone is misplaced.
*Text messaging fees from your phone service provider may apply.
**The amount shown for your available balance will include your line of credit.
Frequently asked questions about text message banking
How do I sign up for G&F's text messaging service?
What kind of phone do I need to do use text message banking?
How do I get my account balance sent to me in a text message?
I have changed service providers and/or changed phone numbers. Will text message banking still work?
Will text message banking work outside of Canada?
Use G&F online banking for your business.
You can choose to free up time by delegating your employees to assist you with day-to-day banking transactions.
I'm not a member yet. How do I set up online banking for my business?
What is a delegate?
What is the difference between read-only and initiator access levels?
What does it mean to initiate a transaction?
How do I recall a transaction?
Why has my transaction expired?
Questions about managing delegates
How do I choose a delegate's login and password?
Why can't I change my delegate's login?
Why isn't the "Add Delegate" link working?
I have a dual-signature account. Does my partner need to approve my delegate?
What should I do if my delegate forgets their password?
How do I restore access for a delegate locked out of online banking?
How do I permanently remove a delegate's access?
How can I temporarily remove a delegate's access?
Get your benefit payments and tax refunds faster.
Sign up for Canada Revenue Agency (CRA) direct deposit. A fast, convenient and secure way to get your CRA payments directly into your account.
This includes payments such as:
- Income tax refunds
- GST/HST credit and any similar provincial and territorial payments
- Canada child benefit and any similar provincial and territorial payments
- Canada workers benefits