INTERAC E-Transfer FAQs

What is an Interac® e-Transfer? Expand/Collapse

An Interac® e-Transfer allows money to be sent to friends and family quickly, conveniently, and safely by email or smart phone using G&F’s Online Banking. Anyone with an account at a Canadian financial institution can receive the money, and no exchange of account information is required.

Are Interac® e-Transfers secure? Expand/Collapse

An email or text message acts as the notification that a transfer has occurred and provides instructions on depositing the money. The money is actually transferred over a secured network, and a security question ensures the money goes to the right person. For security, always use a unique security question and answer for each individual recipient. Ensure the email of your recipient is correct and up-to-date. Also, never put the answer to your security question in the message field when sending your Interac® e-Transfer.

What information do I need to make an Interac® e-Transfer? Expand/Collapse

Once logged in to Online Banking, you will need the recipient’s name, email address or mobile phone number, the transfer amount, and a unique security question and answer.

How do I send money? Expand/Collapse

You will need to create a recipient list before sending money to someone. The recipient’s name, email or mobile phone number, and a security question for the recipient are required:
  1. Log in to Online Banking. Go to the Transfers section.
  2. Click on the Send Interac® e-Transfer link.
  3. Select the recipient from your recipient list, the sending method (i.e. email and/or mobile phone), and the account being withdrawn, enter the money amount being sent, and a short message for the recipient.
  4. Complete the transaction by clicking Send Transfer.
Note: Do not put the answer of the security question in the personal message.

How do I receive money? Expand/Collapse

All G&F Financial Group members are able to receive Interac® e-Transfers by email or smart phone, as long as the sender belongs to a financial institution offering Interac® e-Transfers. Any money received will be directly deposited into your desired G&F account.

 

  1. You will receive an email and/or text message notifying you of the transfer. Click on the link to be directed to Certapay, an affiliate of Interac®.
  2. Select G&F Financial Group from the list of financial institutions. Follow the instructions to log in to Online Banking.
  3. Enter the answer to the security question.
  4. Select the account you would like the money to be deposited.

Note: You have the option to decline a transfer if you do not wish to have the money deposited in your account. There is currently no fee to receive an Interac® e-Transfer.

 

How do I cancel an Interac® e-Transfer? Expand/Collapse

You can cancel an Interac® e-Transfer as long as it has not been deposited by a recipient.

  1. Log in to Online Banking. Go to the Transfers section.
  2. Click on the Send Interac® e-Transfer link.
  3. Click on the Pending e-Transfer link to see the transfer that you have sent that have not yet been deposited.
  4. Click Cancel to cancel the transfer.

 

How long will it take to receive money by email or smart phone? Expand/Collapse

Once an Interac® e-Transfer has been sent, it may take 15 minutes or more for the recipient to receive the notification. The length of time may also be affected by your email system and internet speed. Once the recipient accepts the transfer, the money is deposited directly into their account immediately.

How long does the recipient have to accept an Interac® e-Transfer? Expand/Collapse

The recipient has 30 days to accept an Interac® e-Transfer.  Once the Interac® e-Transfer expires, the sender receives an email indicating the transfer has expired and a link to re-deposit the funds into their account.  The sender has 30 days from the date of expiry to re-deposit the funds into their account.

What is the cost of sending an Interac® e-Transfer? Expand/Collapse

There is a non-refundable fee of $1.50 to send an Interac® e-Transfer. This fee will apply even if the recipient declines the transfer or the transfer expires. All G&F members can receive Interac® e-Transfers for free. Depending on the recipient’s financial institution, they may be charged a fee for receiving your Interac® e-Transfer

Are there any account types exempt from the fee? Expand/Collapse

Interac® e-Transfer fee currently applies to ALL account types including package and golden accounts

Are there limits to how much I can send or receive in an Interac® e-Transfer? Expand/Collapse

To protect our members from online fraud and for enhanced member security, we have implemented the recommended security limits, as mandated by our service provider, on the amount a person can send or receive in an INTERAC® e-Transfer.

Please note that the daily limits are re-set on a rolling basis (e.g. if you hit your daily limit at 5:00 pm, your limit will be re-set the following day at 5:00 pm).

Per transaction Sending limit Receiving limit
Daily $3,000 $10,000
Weekly $10,000 $70,000
Monthly $20,000 $300,000


There is no minimum on the amount you are able to send.

Can I send an Interac e-Transfer to someone outside of Canada? Expand/Collapse

Only Canadian dollars can be sent and deposited to a Canadian account. In addition, the recipient will need to have access to their financial institution’s Online Banking.

Can the recipient receive an Interac® e-Transfer without access to online banking? Expand/Collapse

Yes. The recipient will be able to deposit the money by registering with Certapay, an affiliate of Interac®.