Online Banking Alerts
Be more ALERT when it comes to your finances!
Sign up for account Alerts now through online banking. Alerts allow you to receive email and/or text message notifications when various activities occur in your accounts.
The Alerts feature helps you better understand your finances and cash flow, organize your money and ensure that you have maximum control over your financial situation.
You can choose from the following alerts:
Your information is secure
- Security Alerts provide an additional layer of protection by allowing you to detect possible fraud quickly and take appropriate action
- Balance and Activity Alerts can help you to better manage your finances and budget
While balance and account information can be viewed on the Alerts message, no personal information, account numbers or any data that could be used to identify accounts or members can be retrieved, which ensures a high level of protection.It’s free!
There is no fee to sign up for Alerts, and no fee to receive them. However, your wireless carrier may charge you for receiving text messages and for data usage. Please check with your wireless carrier for details about your mobile phone package.Get started today
- Login to online banking.
- Click on Messages and Alerts in the shortcuts menu on the left side of the page.
- Click on Get Started Today or Manage Alerts in the shortcuts menu on the left side of page. Follow the steps as outlined.
You can also:
- Manage your email and mobile phone contact information under Manage Alerts Contacts and Mobile Nicknames in the shortcuts menu
- Manage your Mobile Nicknames – a short form for easy identification and texting. Click on Edit Nicknames at the bottom of the Alerts Contact & Accounts page, edit a nickname in the boxes under the Nickname heading and then click on Submit
Online Banking Alert FAQs
What are alerts? Expand/Collapse
Alerts allow you to receive notifications about banking activity and other events on your account. Alerts can be set up and managed on our online banking service at any time.
How can I receive alerts? Expand/Collapse
You can receive alerts by either email, text message, or both. You are able to set up three contacts.
Am I charged for using Alerts? Expand/Collapse
This service is provided free of charge to our members. However, when you receive text message Alerts, your wireless carrier may charge for receiving text messages. Please check with your wireless carrier for details.
Is any personal information contained in an Alert? Expand/Collapse
Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames. Nicknames are also used for SMS Text Banking.
What happens to alerts when my phone or email isn't working for a while? Expand/Collapse
If you happen to be out of range or experiencing service interruptions when an Alert is sent, you can still view your Alerts history for the past 30 days under the Alerts History
page through online banking.
Am I guaranteed to recieve Alerts sent to me? Expand/Collapse
Alerts cannot be guaranteed simply because we cannot guarantee the stability of the wireless and internet networks being used. Service interruptions to networks or being out of the service range, can cause a delay in receiving text messages. You can check the Alerts sent to you on the Alerts History
page of online banking—there you'll find all the Alerts sent to you within the last 30 days.
Why do I see two CHQ0s? Expand/Collapse
For Alerts on multiple accounts, if account 1 has a Chequing 0 and account 2 has a Chequing 0, both will default to the same name. To change this, click Manage Alerts Contacts and Mobile Nicknames, click Edit Nickname and rename the applicable account with a new nickname.
Why isn't my mobile phone carrier listed in the carrier dropdown menu? Expand/Collapse
Some discount carriers do not offer short code program functionality on their mobile phones. Unfortunately this is out of our control and is limited by the carrier.
What if I no longer wish to receive an Alert? Expand/Collapse
Log in to online banking and select Manage Alerts
. Click on the Active Alert
that you no longer wish to receive and click Delete
There are only a few Alerts to choose from - will more options be available? Expand/Collapse
We will continue to add different types of alerts as they become available from our provider. Please check the Manage Alerts
section regularly to see what new Alerts
have been added.
Who should I contact if I notice an unauthorized withdrawal on my account? Expand/Collapse
Contact us immediately by calling 604-419-8888 or emailing email@example.com