Contact G&F Financial Group

We're here to help!

Have questions about financial planning or investing? Book a free consultation with one of our experts. 

Find an ATM

G&F cardholders have access to thousands of ATMs in Canada with THE EXCHANGE network. Find a surcharge-free ATM near you.

Download an app to help you find an ATM.

Find a branch

Use our branch map to find the G&F branch closest to you and see branch hours of operation.

Holiday hours

Contact G&F's Privacy Officer


You can also write to our Privacy Officer at:

Attn: Privacy Officer
G&F Financial Group
Suite 401 - 7300 Edmonds Street
Burnaby, British Columbia
​Canada, V3N 0G8

Member Hub

Need to talk to someone about your finances? Representatives at our Member Hub are here to answer your calls!

Our Member Hub is open Monday to Friday from 7am to 7pm and on Saturday from 8am to 4pm.


Holiday hours

Telephone banking

Telephone banking is open seven days a week, 24 hours a day. Call us and we'll complete your transaction. Make sure you have your account number, branch number and five-digit security code handy before calling.


Report a lost or stolen MemberCard

If your G&F MemberCard has been lost or stolen please connect with us right away.

G&F Member Hub604-419-8888
Canada & USA1-888-277-1043

Collabria credit card services

24/7 Canada and USA1-855-341-4643
24/7 International collect1-647-252-9564
Application inquiries1-855-341-4643

Report a lost or stolen Collabria credit card

Canada and USA1-855-341-4643
International collect1-647-252-9564

MemberCard claims

Available from 8:30am to 4pm EST, Monday through Friday, except statutory holidays.

You must notify the Claims Administrator within 90 days from the date your purchase was lost, stolen or damaged.

Get more details about your MemberCard coverage.

World Access
​Canada Inc.

Send a message to G&F

A representative from our Member Hub will get back to you within 1 business day.

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