Navigating through COVID-19
Last update: April 2, 2020
Across the world, nations, communities and individuals are grappling with the impact of coronavirus (COVID-19). Our hearts and thoughts go out to those who have been affected by the outbreak.
At G&F Financial Group, as a local community-based credit union, we believe our role and responsibility during these uncertain and ever-changing times is the well-being of our employees, members and our communities. This is instilled in our values and rooted in our credit union principles. As we are guided by this, we will also be guided by, and support local health officials, experts and government leaders as they work to contain the virus.
How is G&F helping to prevent the spread of the virus?
- Ongoing and regular monitoring
- Promoting healthy habits
- Maintaining your financial wellness
- Providing online and telephone banking services
- Changing our Annual General Meeting from an in-person gathering to an online presentation
AGM to be held online
Please note that we will be holding this year's Annual General Meeting (AGM) online. Webinar will be held at 7pm on April 14. Instructions on how to join us online are being sent to members.
We are here for you
We understand this is, and will be, a tough time for many. We do have financial relief measures in place to support our members who require it with respect to loans and mortgages. Any member who feels they need this support can call our Member Hub at 604-419-8888.
If you would like to learn more about your options with our Member Assistance Program, please see this information sheet.
For our commercial and business members, please reach out to your Commercial Account Manager or Business Relationship Manager directly.
While our credit union members enjoy a "ding-free" network of ATMs, if you choose to use an ATM on another network, there are typically fees involved. Effective March 1, 2020 and until further notice, the following fees will be waived for both personal and business members ($0.00):
- ATM Withdrawal – Interac
- ATM Withdrawal – Exchange National US (excluding Network)
- ATM Withdrawal – Cirrus
Effective March 25, 2020, the following fees will be waived for business members:
- Sending an Interac e-Transfer
- Request money transactions