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Navigating through COVID-19 

Last update: April 2, 2020

Across the world, nations, communities and individuals are grappling with the impact of coronavirus (COVID-19). Our hearts and thoughts go out to those who have been affected by the outbreak.  

At G&F Financial Group, as a local community-based credit union, we believe our role and responsibility during these uncertain and ever-changing times is the well-being of our employees, members and our communities. This is instilled in our values and rooted in our credit union principles. As we are guided by this, we will also be guided by, and support local health officials, experts and government leaders as they work to contain the virus.

How is G&F helping to prevent the spread of the virus?

  • Ongoing and regular monitoring
  • Promoting healthy habits
  • Maintaining your financial wellness
  • Providing online and telephone banking services
  • Changing our Annual General Meeting from an in-person gathering to an online presentation

AGM to be held online

Please note that we will be holding this year's Annual General Meeting (AGM) online. Webinar will be held at 7pm on April 14.  Instructions on how to join us online are being sent to members.

See this page for more information on our AGM.

We are here for you

We understand this is, and will be, a tough time for many. We do have financial relief measures in place to support our members who require it with respect to loans and mortgages. Any member who feels they need this support can call our Member Hub at 604-419-8888

If you would like to learn more about your options with our Member Assistance Program, please see this information sheet.

For our commercial and business members, please reach out to your Commercial Account Manager or Business Relationship Manager directly. 

Fee waivers

While our credit union members enjoy a "ding-free" network of ATMs, if you choose to use an ATM on another network, there are typically fees involved. Effective March 1, 2020 and until further notice, the following fees will be waived for both personal and business members ($0.00):  

  • ATM Withdrawal – Interac
  • ATM Withdrawal – Exchange National US (excluding Network)
  • ATM Withdrawal – Cirrus 

Effective March 25, 2020, the following fees will be waived for business members:

  • Sending an Interac e-Transfer
  • Request money transactions 

Changes to operations

In addition to the measures and protocols already in place, we are also making changes to our branch operations. The reasons for this include: 

  • Our responsibility to the well-being of our employees, members and healthy communities
  • Supporting the decisions and advice by the Canadian government and health care officials to implement social distancing to support containment of the virus
  • Supporting our employees as they manage work and homelife during these changing times

Branches open by appointment only

This is a temporary, precautionary measure in response to current public health concerns. 

Effective Monday, March 30, we ask that you conduct transactions via other means, such as online banking, mobile app, using an ATM, calling the Member Hub. ATMs remain open at our branches with the exception of our West End Branch. Where this is not possible, appointments can be arranged.

The following are some examples of transactions that will require a branch appointment:

  • Accessing Safety Deposit Boxes
  • Members requiring Official Cheques 
  • MemberCard reorders
  • US cash withdrawals from a US account
  • Bringing in ID to complete a membership application

Hours of operation

You can make an appointment to meet with us at 12 of our 16 branches. Please note that Brentwood, Metrotown, New West and West End branches are closed. Call our Member Hub to book an appointment: 604-419-8888.

Appointments at branches: 

  • Monday to Friday: 9:30am to 3pm
  • Saturdays:  9am to 1pm  

Our Member Hub will remain open as per our regular hours:

  • Monday to Friday: 8am to 8pm
  • Saturdays: 8am to 4pm

Social distancing in branches

To protect the wellbeing of our members and employees, we are taking the following steps to support social distancing in our branches:

  • A maximum of two members are allowed in a branch at any given time, and by appointment only
  • Members are offered a way to wash their hands while in the branch
  • Members are encouraged to keep a distance of 2 metres from others
  • Branch furniture is being sanitized after members have left 
  • Virtual meetings are being recommended over face-to-face meetings

How to do your banking without leaving your house

While we are currently maintaining regular branch operations, this could change based on direction from health and government officials. As a member, you have many alternative ways to ensure there is no interruption to your financial needs: 

Should I make any changes to my investment portfolio?

If there are no changes to your financial goals, we do not recommend making any changes to your investment portfolio. Corrections are a natural part of the investment cycle and, over the long term, investors who stay invested and do not try to “time the market” are usually better off. Markets typically recover quickly, and if you miss the big positive days, it can negatively affect your long-term returns. If your financial goals have changed, it is important to let me know so we can review your portfolio to make sure it is right for you. Please refer to this communication, recently sent to our wealth management members.

Be cautious of fraud

We would like to remind you to be cautious of fraudsters, and in particular, phishing emails. Avoid clicking on links in emails from unknown senders. Take time to review your bank statements on a regular basis.

Thank you for your trust

We want to thank our members for your trust in G&F Financial Group. Our intent is to remain transparent and provide regular updates on social media and here on our website.