The credit union has always provided members and account holders with copies of account statements, cheques, transaction slips, or other documents upon request, if we still have them. The credit union may charge a fee for providing copies of documents.
For more extensive information, you can complete an access to information request. You will be provided with an estimate of the fee for obtaining the information. For information and assistance, please contact the credit union’s Privacy Officer. The Privacy Officer may be contacted by email at firstname.lastname@example.org or by writing to:
Attn: Privacy Officer
G&F Financial Group
Burnaby, British Columbia
Canada, V3N 3B5
We’ll respond within 30 days or if we need an extension of time, we’ll notify you of the new deadline and the reason for the extension. If you ask, we will assist you to contact other organizations to whom we have disclosed your information. By law, the credit union must not provide or may withhold some types of information. For example, the credit union will not provide information that reveals the identity of another individual or that individual’s personal information without that individual’s consent, information that cannot be disclosed for legal or security reasons, or information that is confidential commercial information.
If there are any errors in your information, we will correct the information wherever possible. If you wish to verify your credit history, please contact the credit bureau directly. Call our Member Hub if you need assistance contacting the credit bureau.