Become a member Rates Careers Contact
We will let you know of new features and upcoming changes as they are developed, so bookmark this page!
Here are key changes you’ll notice when you first login to do your banking:
Your login credentials are not changing. You can continue to login using your existing member number (also called your Login ID) and personal access code.
A new feature has been added to your online banking dashboard which shows the upcoming transactions that you have scheduled, including transfers to other members and payments.
While you can expect many of the same features from the original experience, there are a few features not currently available in the app, but still accessible in online banking. We’re developing the new mobile banking app to serve you better over time, please check this page for updates.
Features we’re working on for the new digital banking experience:
Our Member Hub is ready to assist you. Call 604-419-8888, Monday through Friday, 8am to 8pm, and Saturdays, 8am to 4pm.
Here's how you can change your personal access code or password in the new online banking:
Here's how to change your personal access code in the new app:
The new digital banking experience gives you access to a new layout of features that is bright and fresh with intuitive navigation. It will allow G&F to be more responsive than ever before and make changes to your digital banking experience much faster, based on your feedback.
We welcome you to send any comments and questions through this 1-minute survey.
The new experience offers you the best security available to protect your personal information and financial assets. Security elements such as 2-step verfication will ensure you have the best protection possible:
When you first login to the new app and online banking experience, you will be prompted to set up 2-step verification. With this security feature, there will be times when you’ll need to complete two steps to login to your account:
You won’t be prompted to use 2-step verification each time you login, but you can expect to be prompted when risk may be higher (for example, the first time you login from new device or location).
You can link your Collabria credit card to the new digital banking experience for personal members. The process is simple and, once complete, you'll have access to your credit card information within 15 minutes. Note: you'll need to set this up in online banking first before you can link your credit card to the new app.
Tip: If you want to see your accounts in certain order, start your new name with A, B, C... as they will be displayed in alphabetical order.
No. You’ll need to set this up again in the new app. Call us if you need help! 604-419-8888.
Note: This feature is available through online banking using your desktop computer or laptop; it is not yet available in the new app.
The same process applies if you are searching for a cheque: type the word "cheque" into the search field.
Yes. Your existing Alerts will still be in place. If you would like view or modify your Alerts, you will need to do that in the old or new online banking, using a desktop computer or laptop. Viewing or modifying Alerts is not currently available in the mobile banking app.
Visit our FAQ or contact us.
Weekday:7am - 7pm
Saturday:8am - 4pm
Weekday: 7am - 7pm
Saturday: 8am - 4pm
© 2021 G&F Financial Group. All rights reserved.
*G&F Financial Group is the operating trade name of Gulf and Fraser Fishermen’s Credit Union.