Digital banking updates

Follow this page for updates on the new digital banking experience!

We will let you know of new features and upcoming changes as they are developed, so bookmark this page! 

Changes to be aware of as you do your banking

Here are key changes you’ll notice when you login to do your banking:

  • The login page for online banking will look different, with the added option to choose the new personal online banking experience.
  • If you had “Remember Me” enabled, you will need to set this up again.
  • You will be prompted to set up 2-step verification security upon your first login to the new app and online banking. For more details on 2-step verification and our other security features, see the FAQ below.
  • When accepting Interac e-Transfers, you will be given an option to log into the personal or small business online banking (see image below). This is necessary to allow business members to continue using the old experience until they are transitioned to the new experience successfully. 
    • If you click on "Personal", you will be taken to the login page for the new digital banking experience. If you are not yet ready to try the new experience, click on "Business" instead and you will be taken to the login page you are familiar with. Personal and business members can login to the old experience from there.

What’s not changing

Your login credentials are not changing. You can continue to login using your existing member number and personal access code. 

Features in development

While you can expect many of the same features from the original experience, there are a few features not currently available in the app, but still accessible in online banking. We’re developing the new mobile banking app to serve you better over time, please check this page for updates.

Features we’re working on for the new digital banking experience:

  • Viewing partner accounts (such as Credential Asset Management Inc., Credential Qtrade Securities Inc., and Qtrade Investor.)
  • International transfers
  • Viewing and managing alerts in the app
  • Export transaction history account activity from the app
  • Some search and filter options
  • Various self-service forms

How to get help 

Representatives at our Member Hub are ready to assist you. Call 604-419-8888, Monday through Friday, 8am to 8pm, and Saturdays, 8am to 4pm. 

Frequently asked questions

We want to hear from you!

Have you tried the new mobile banking app? Click here to fill out a 1-minute survey. 

Have you tried the new online banking experience? If you prefer banking with your computer, you can send your comments or questions through this 1-minute survey.

Your feedback will inform future enhancements we build for your digital banking experience. So let us know!