1. Login to online banking using a computer or laptop.
2. Click on My Accounts in the lefthand menu.
3. Click on the account you want. You will see a list of transactions for that account.
4. Filter the information you need by date, amount, and transaction type.
5. On your keyboard, hold down the control key (CTRL) and type the letter P.
6. A new window will appear where you can choose to print to a PDF or print on paper using a printer.

Here's how you can change your personal access code or password in the new online banking:

1. Login to online banking using a computer or laptop.
2. Click on Profile & Settings in the lefthand menu.
3. Click on Change Password.
4. Follow the steps to change your personal access code.

Here's how to change your personal access code in the new app:

1. Login to the app.
2. Tap on More Actions at the bottom right of the screen.
3. Tap on Settings at the top left.
4. Tap on Change Password.
5. Follow the steps to change your personal access code.

The new digital banking experience gives you access to a new layout of features that is bright and fresh with intuitive navigation. It will allow G&F to be more responsive than ever before and make changes to your digital banking experience much faster, based on your feedback.

We welcome you to send any comments and questions through this 1-minute survey.

The new experience offers you the best security available to protect your personal information and financial assets. Security elements such as 2-step verfication will ensure you have the best protection possible:

2-step verification

When you first login to the new app and online banking experience, you will be prompted to set up 2-step verification. With this security feature, there will be times when you’ll need to complete two steps to login to your account:

1. Enter your Login ID (your member number) and personal access code
2. Enter a unique verification code which you will get from a text message or email, whichever you choose to set up. We recommend you set up both text and email so you'll have a back-up plan in the event that you do not have your phone with you when you're logging in.

You won’t be prompted to use 2-step verification each time you login, but you can expect to be prompted when risk may be higher (for example, the first time you login from new device or location).

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You can link your Collabria credit card to the new digital banking experience for personal members. The process is simple and, once complete, you'll have access to your credit card information within 15 minutes. Note: you'll need to set this up in online banking first before you can link your credit card to the new app.

1. If it’s a new card, make sure you activate it with Collabria first by calling the phone number they provided.
2. Login to online banking.
3. Click on Account Services in the lefthand menu.
4. Click on Link Credit Card.
5. Enter your credit card number, 3-digit CVV number and date of birth
6. Read through the terms and conditions.
7. Click "I Agree" if you agree with the terms.
8. Review your card details for accuracy and click Confirm.

1. Login to the new online banking.
2. Click on My Accounts in the lefthand menu.
3. Scroll down to Credit Cards and click to expand. 
4. Click on your linked credit card.
5. Click on Account Details.

1. Login to online banking using your computer.
2. Click on My Accounts in the lefthand menu.
3. Click on the account you want. You will see a list of transactions for that account.
4. Filter the information you need by date, amount, and transaction type.
5. Click "Export" near the middle-right of your screen to export a history of transactions in either Excel (CSV) or Quickbooks (QFX) format. 

On your computer:

1. Login to online banking.
2. Choose View My Accounts in the top right menu.
   
3. Click on the small “cog wheel” on the right.  This will bring you to Manage Accounts. 
4. Click on the pencil icon beside your account name and change the name. 

On your phone or tablet:

1. Login to the app and click on the account you want. This will bring you to a new screen, which shows your balance for that account.
2. Click on Details in the top right.
3. Click on Edit beside the account name and change the name.

Tip: If you want to see your accounts in certain order, start your new name with A, B, C... as they will be displayed in alphabetical order.

No. You’ll need to set this up again in the new app. Call us if you need help! 604-419-8888. 

1. Login to online banking using your computer or laptop.
2. Click on Account Services in the lefthand menu.
3. Click on E-Statements to locate and download your e-statement.
4. Print your e-statement using your printer.

Note: This feature is available through online banking using your desktop computer or laptop; it is not yet available in the new app. 

1. Login to online banking using a computer or laptop.
2. Click on My Accounts in the lefthand menu.
3. Under Account Summary, click on the account you would like to search within.
4. Under Transactions, type the words "bill payment" into the search field.
5. Set the date range and you'll be given a list of bill payments you made within those dates.

The same process applies if you are searching for a cheque: type the word "cheque" into the search field.

Yes. Your existing Alerts will still be in place. If you would like view or modify your Alerts, you will need to do that in the old or new online banking, using a desktop computer or laptop. Viewing or modifying Alerts is not currently available in the mobile banking app.

1. Login to online banking
2. Click on Pay & Transfer in the lefthand menu.
3. Click on Transfers or Pay Bill to view your scheduled transfers or bill payments.