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Digital banking updates


Follow this page for updates on your digital banking experience.

We'll let you know of new features and upcoming changes to your banking, so bookmark this page! 

Updated April 29, 2022


Our refreshed experience provides you with even better banking.

In response to feedback we received from our members, we launched a refreshed digital banking experience to all personal and business members in January 2022. We welcomed Aldergrove Financial members to our digital banking experience on March 7.

The refreshed experience has the features members told us they loved about online banking and the G&F app, with a new user interface bringing an improved look and feel, better navigation and additional security for your protection.

New features added!

  • Self-serve reset your Personal Access Code added April 19
  • Save transaction history as a PDF document added to online banking, April 12
  • Self-serve void cheque added to online banking, March 31
  • Running balance before/after transactions added to app, March 24
  • Interac online payment service added, February 2022

How to get the refreshed online banking experience

You will automatically transition when you next login to online banking from this page using your desktop computer or laptop. Your current login and password information will remain unchanged. Please note: due to increased security, the system will no longer allow you to save your personal access code (PAC) on the login page.

If you are an Aldergrove Financial member, you will use your previous login credentials (member number and PAC) to login to the G&F online banking experience on this page.

If you are a member of both G&F and Aldergrove Financial, you will use your G&F credentials to login.

Aldergrove Financial members: click here for information on what you'll need to set up when you first login to G&F online banking or the app.

How to get the refreshed app

The app is available in Google Play and the App Store. Search for "g&f".

Would you like to do your banking from the comfort of your home? Here's how to get started with online banking:

To get started using online banking, follow these steps:
  1. Talk to us at a branch or call the Member Hub at 604-419-8888.
  2. We will verify your ID.
  3. We will confirm that you have read and agreed to the Electronic Transaction Agreement.
  4. You will get a temporary Personal Access Code (PAC)
  5. You will login to online banking here using your Member Number and temporary PAC.
  6. Once logged in, you will update your PAC and you'll be ready to start banking online!

Changes to be aware of as you do your banking

Here are key changes you’ll notice when you login to do your banking:

  • With the app, if you would like to use biometric login (using your face or fingerprint to open the app instead of typing information), you will need to select "Remember me" before you login. This will then give you the option to edit your "Face/Touch ID" options in the settings menu. 
  • This applies to Quickview as well. If you would like to use Quickview and see the balance of up to three accounts without logging in, you will need to select "Remember me" before you login.
  • You will be prompted to set up 2-step verification (2SV) upon your first login to the app or online banking. See the Frequently Asked Questions (FAQ) below for more details on this security feature.
  • If you had “Remember me” enabled, you will need to set this up again.
  • If you have saved your personal access code, you will need to re-save it in the refreshed experience.
  • You may need to relink your personal G&F Collabria credit card in the refreshed experience.
  • Business members will temporarily need to use lowercase letters when logging in.

What’s not changing

Your login credentials are not changing. You can continue to login using your existing member number (also called your Login ID) and personal access code (PAC). 

How to get help 

Our Member Hub is ready to assist you. Call 604-419-8888, Monday through Friday, 7am to 7pm, and Saturdays, 8am to 4pm

Frequently asked questions

When you first login to the app or online banking, you will be prompted to register for 2-step verification. With this security feature, there will be times when you’ll need to complete two steps to login to your account:

  1. Enter your Login ID (your member number) and personal access code
  2. Enter a unique verification code which you will get from a text message or email, whichever you choose to set up.

We recommend you set up both text and email, so you'll have a back-up plan in the event that you do not have your phone with you when you're logging in.You won’t be prompted to use 2-step verification each time you login, but you can expect to be prompted when risk may be higher (for example, the first time you login from new device or location).

Effective April 20, 2022, you will need to set up 2SV before you can login to online banking or the app. We know this can be an adjustment for many people, so please call us and we'll support you as best we can. Call 604-419-8888 from 7am to 7pm Monday to Friday and from 8am to 4pm on Saturdays.

You can change your password / Personal Access Code (PAC) through this website.

  1. Start by going to the PAC reset page.
  2. Enter your member number.
  3. Provide your date of birth.
  4. Select method to receive verification code (e.g., text message or email).
  5. Enter your verification code.
  6. Create your new PAC.

A void cheque is useful for setting up direct deposit into your account or a pre-authorized debit from your account. Some employers may request a void cheque to set up payroll for you. Follow these steps to download a void cheque for any of your Canadian spending or saving accounts. 

  1. Login to online banking using a laptop or desktop computer. 
  2. Navigate to the Account Activity page for the account you wish to generate a void cheque from
  3. Click on the link "Direct Deposit and Pre-Authorized Debit (PAD) Form" which is just below the Account Details section.
  4. Download the PDF void cheque.

Note: this service is not yet available through the G&F app.

If you are a legacy G&F member, the answer is "no", with one exception. If you use Quickbooks you will need to refresh the link from Quickbooks to your online banking. To do this, remove the current Quickbooks link and set it up again. If you need further assistance with setting up the link within Quickbooks, please contact the developer, Intuit, directly.

If you are a legacy Aldergrove Financial member, there are a number of things you'll need to set up again once you login to online banking or the G&F app from March 7, 2022 onwards. Please scroll down this page to learn more.

If you would like to use biometric login (using your face or fingerprint to open the G&F app instead of typing your information), you will need to select "Remember me" before you login. This will then give you the option to edit your "Face/Touch ID" bimetric options in the settings menu.

There are three ways to print a record of your account transactions from your desktop computer or laptop.

  1. Download to PDF through Account Activity, under the Format drop-down menu.
  2. Use the print screen button on your keyboard.
  3. Use the print option on your internet browser. For example: in Chrome, click on the three dots at the top right of your browser window and then click Print, or, hold down the control (Ctrl) button on your keyboard and type ‘P’.

 

This is a great feature that we know members enjoy. We’re please to let you know that as of March 24, 2022 the running balance is now displaying in the G&F app. Thank you for your patience!

By default, QuickView will display your first three accounts when you open the app. You can personalize the display by selecting three accounts you would prefer to see. Follow these steps:

  1. Open the app.
  2. Click Log In.
  3. Enter your Login ID and PAC.
  4. Check the “Remember me” box.
  5. Create a name for your Saved Login Profile.
  6. Click Login.
  7. Click Set Up QuickView.
  8. Select up to three accounts for QuickView display.
  9. Click Save.

In the refreshed digital banking experience, personal members can link their Collabria credit card to online banking. That way you won't have to open a separate website to view your credit card balance and transactions - you'll see that information within G&F online banking.

The process is simple and, once complete, you'll see your credit card information inside online banking within 15 minutes.

Note: you'll need to link your credit card in online banking first using a desktop computer or laptop before you link your credit card to the G&F app.

  1. If you have a new card, make sure you activate it with Collabria first by calling the phone number they provided.
  2. Login to online banking using a desktop or laptop computer.
  3. Click on Account Services in the left-hand menu.
  4. Click on Add/Remove Collabria Credit Cards.
  5. Click on Link a Collabria Credit Card.
  6. Read the Terms and Conditions and click I Agree.
  7. Enter your credit card number and 3-digit CVV number.
  8. Click on Link Card.

Our digital banking experience is device responsive, meaning it will adjust to fit any device and screen you are using. There is no longer a need for G&F's mobile web banking.

Cheques deposited using the G&F app are held for the standard 5 days.

Deposit Anywhere or 'remote deposit' is a free service in the G&F app that enables you to deposit money by taking a photo of a cheque and sending the photo to G&F

Please contact the Member Hub at 604-419-8888 for assistance if you need a cheque to clear faster, or you can deposit your cheque in person at any of our branches for fastest clearance.

Action items for Aldergrove Financial members joining G&F’s digital banking experience

  1. Bookmark the G&F’s login page for online banking
  2. Download the G&F app at the App Store or Google Play
    • You’ll login with your previous login credentials (member number and PAC)
    • If you’re a member of both G&F and Aldergrove Financial, you’ll login with your G&F credentials
  3. Re-register for Mobile SMS/Text banking
  4. Link your personal Collabria mastercard (not yet available for business credit cards)
  5. Re-link your Aviso investment accounts
  6. Re-register for Autodeposit when you login to online banking or the app for the first time. Click here for instructions on how to set up Autodeposit.
  7. Set up Remember Me, if you choose
  8. Add your Interac eTransfer recipients
  9. Update your Automated Funds Transfer bookmark to gffg.com/aft
  10. Resend any Requests for Money which were not fulfilled by March 2, 2022
  11. Download your eStatements for full transactions details from previous months (details prior to March 5, 2022 will not display in G&F online banking)

Download and print the Personal Checklist of Change to help you work through these changes. If you need assistance, call the Member Hub at 604-419-8888.

Action items for Aldergrove Financial business members joining G&F’s digital banking experience

  1. Re-link additional memberships to your business membership:
    • Refer to your business records for the additional memberships that you need to link
    • Make sure you have on hand the new personal access code (PAC) for each combined membership. You’ll need to enter it when re-linking the membership in G&F’s digital banking experience

  1. Add your delegates

  2. Download your eStatement for February 2022 or previous months from G&F online banking for full transaction details. (Going forward, full transaction details (bill payee name, POS merchant name, etc.) will be provided to you in G&F online banking for transactions made from March 7, 2022 onwards.)

As noted in the Business Checklist of Change, you will need to have downloaded the transaction history in CSV before March 3, 2022. Access to transaction history beyond 6 months will not be available in your Account Details view as of March 7.

You can also view your monthly eStatement PDF to access this information.

Payment history to your payroll, GST and corporate tax accounts will not be available as of March 7, 2022.  Before March 3, make sure to download your account transaction history records.