Chip Card FAQs

  1. What is a chip card?
    A chip card is a debit card that contains an embedded microchip. Chip cards provide extra security and protection from fraudulent activity such as skimming. The information contained on a chip card cannot be copied by a fraudulent card reader. In the case that a chip card can't communicate with the ATM, your transaction will not proceed.

  2. Why are we moving to chip technology?
    Chip card technology offers extra protection for members against fraudulent activities. Duplication and skimming of debit cards are virtually impossible with chip technology.

  3. Are other credit unions and financial institutions moving to chip?
    All Canadian financial institutions are making the move to chip technology. Magnetic stripe technology for ATMs will not be accepted after December 31, 2012. For retail Point of Sales (POS) terminals, magnetic strip technology will not be accepted after December 31, 2015.

  4. When will I receive my new chip card?
    Members will start receiving their chip cards in the mail by the end of September, 2011. The cards are equipped with a magnetic stripe on the back for merchants that have yet to switch to chip enabled POS terminals.

  5. Will every member be receiving a new chip card?
    Members who have used their previous MEMBER CARD Debit Cards at an ATM or Point of Sales (POS) terminal in the past year will automatically receive a new chip MEMBER CARD debit card. If you were not issued a new Member Card and would like one, you can request one from your branch.

  6. Will my card number and PIN stay the same?
    Members who used their previous MEMBER CARD debit cards at an ATM or Point of Sales (POS) terminal in the past year will receive a new chip debit card with the same number and PIN as their old card.

  7. Will I still require a PIN for my transactions?
     You will still need a PIN to conduct all your transactions at ATMs and POS terminals.

  8. What if I entered the wrong PIN?
    If you enter the wrong PIN three consecutive times, your PIN will be blocked until the following day for security reasons.

  9. Will I be able to change my PIN on my new chip card?
    You will be able to change your PIN at any G&F Financial Group branch or Exchange ATM, which includes other credit unions and financial institutions on the Exchange ATM network. You will be prompted to enter the original PIN you were issued, followed by the PIN of your choice upon selecting the ATM menu option. If you do not have a PIN previously, you will need to visit your branch to PIN your chip debit card.
    An Exchange ATM locator app is available for iPhone and Blackberry. Click here to download.

  10. What should I do with my old MEMBER CARD debit card when I get my new chip card?
    You can start using your new chip debit card immediately. The chip card’s contains a magnetic stripe that will still be recognized by ATMs and POS terminals that do not support chip technology. Remember to destroy your old card once you have successfully used your new card in a transaction.

  11. How are chip debit card transactions conducted differently than magnetic stripe transactions?
    At a chip card terminal, insert your chip debit card into the slot and await for payment instructions when you make a purchase from a merchant. You will then be asked to enter your PIN instead of swiping your card. ATM transactions remain the same as before. You will be asked to provide your PIN before proceeding with any transaction. If the merchant you are visiting does not have a chip terminal, your transaction will be completed by swiping the card.

  12. Will I be able to use my chip card outside of Canada?
    If you travel outside of Canada, look for ATMs listing the Cirrus or US Exchange networks. For POS, look for terminals listing the Maestro or Accel networks. The logos of these networks are listed on the back of your MEMBER CARD debit card. Additional usage fees may incur for out of country transactions.

  13. Can I switch to another colour for my MEMBER CARD debit card?
    Only personal banking members are designated an orange MEMBER CARD debit card and business members are designated a blue MEMBER CARD debit card.

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