Early branch closures

Please note all branches will be closing early at 4:30 on Tuesday February 21st.

Mobile Banking FAQs

What is mobile banking? Expand/Collapse

Mobile Banking is the ability to do your banking on the fly. Whether you're shopping at the mall, hanging out at a friend's place, or eating at your favorite restaurant, with Mobile Banking you have access to balances and transaction history right at your fingertips. Just register your mobile phone, and start Mobile Banking today!

Will mobile banking work on my mobile phone? Expand/Collapse

Mobile Banking will work on most mobile phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier (e.g. Telus, Rogers) for details on fees, accessibility, and delivery time.

What can I do using mobile banking? Expand/Collapse

With Mobile Banking, you can see the account balance and recent transaction history of any account you set up. Just register your mobile phone, and start Mobile Banking today!

What does it cost to use mobile banking? Expand/Collapse

There is no cost to use Mobile Banking at this time. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.

I want to sign up. How do I get started? Expand/Collapse

Getting started is easy. If you have a mobile phone that supports text messaging and an Online Banking account with G&F Financial Group, registering is as simple as 1, 2, 3:
1.Log in to Online Banking
2.Register your mobile phone
3.Select your accounts and confirm your Passcode.

Don't have an Online Banking account? Please call your branch.

Is my personal information as secure in mobile banking as online banking? Expand/Collapse

Yes, your personal information is as secure in Mobile Banking as Online Banking.

What if my mobile phone is misplaced, lost or stolen? Expand/Collapse

If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can Disable Mobile Banking by visiting the Mobile Banking Preferences page within G&F Financial Group's Online Banking. Once you locate your mobile phone, simply go online and Enable the feature again.

If you have lost your mobile phone or if it was stolen, please follow your mobile carrier's recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Banking by visiting the Mobile Banking Preferences page within G&F Financial Group's Online Banking.

Will mobile banking work outside Canada? Expand/Collapse

This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Banking to work. However, please note that the service is outside of Canada is on a best efforts basis only.

I have changed carriers and/or changed phone numbers, will mobile banking still work? Expand/Collapse

As a security precaution, Mobile Banking is set to Disabled status. Please send a text keyword command and you will receive instructions that will guide you on how to Enable your mobile phone.